The voice on the other end of the line.
When you call (800) 909-7060, you’re talking to one of 27 people across two U.S. warehouses. No phone tree. No chatbot. Find the person you spoke with — or the person you’ll be calling next — below.
Grouped by what your call is about. Click any name to read their full spotlight — how long they’ve been here, what they specialize in, and how to reach them direct.
→ 01If sales picks up
Employee #4. Joined 2012. Trained most of the floor. Still answers his own phone.
Case & John Deere. The rebuild and reman calls — long blocks, hydraulics, dealer-quote alternatives.
Modern JD construction, Bobcat hydraulics, older Case dozers/backhoes. Asks for pictures. Handles freight-forwarder calls.
Case & JD. Methodical. “Ask more questions.” Direct line for Southeastern Equipment, Joseph Equipment, Turbo Terminal Tractors.
Construction & forestry equipment specialist.
21 yrs in parts. The guy you call when the part is hard to find — reman blocks, swing motors, torque converters.
25 yrs in equipment rental. Spanish-speaking, international, and used-equipment calls. Case & JD.
Case & John Deere. Operator’s eye — grew up running an IH 706 and a Case dozer. Runs the serial first, every time.
Newest on the floor — already running JD final drives, Komatsu long blocks, Takeuchi components. Handles his own freight.
→ 02If the front desk picks up
First voice most customers hear. Pulls up your account before the salesman picks up — “the behind-the-scenes glue.”
Puts online orders into shipment and runs domestic purchasing.
→ 03If it’s about purchasing, an invoice, or accounting
The person on the other side of every part Broken Tractor brings in — placing orders, locating stock, setting up freight, and contacting customers when something changes.
Books, AP/AR escalation, dealer terms, fleet billing.
The vendor side of the books — invoice matching, PO reconciliation, returns coordination, and the accuracy that keeps every order paid right and on time.
The customer side of the books — invoices, payments, credits, returns and refunds.
→ 04Behind the scenes — pulling and packing your order
Runs the Baton Rouge warehouse floor. Four years of shipping everything — if Broken Tractor has it, Johnny has shipped it.
Four years on the floor, a Case 580L on his first day, and a bass guitar at church on Sundays.
Always on Go. Three years running shipping, receiving, and picking at the Baton Rouge warehouse.
Pick, pack, ship — and the guy already doing the quality check that most warehouse hires take a year to notice.
→ 05If it’s about the website or a listing
→ 06If you ask to escalate to a manager
→ 07Interns
Helping out across departments while in school.
Helping out across departments while in school.
Helping out across departments while in school.
→ 08Leadership
Runs Louisiana operations.
The guy who handles whatever needs handling that day — pricing, shipping, sourcing, site fixes, and every order that leaves the Ohio dock.
Founded Broken Tractor in 2006.
Broken Tractor is a family-owned aftermarket parts company, founded in Baton Rouge, Louisiana in 2006. We started with one phone, a cardboard box of Case parts, and a stubborn belief that the people calling for parts deserved to talk to someone who actually knew the answer.
Twenty years in, that’s still the bet. 27 people. 20,000+ SKUs across two warehouses. 36+ brands. The same phone number we’ve had since day one — and a real person at the other end of it. The roster above is the rest of the story.
Baton Rouge, LA
Kimbolton, OH
- → We won’t sell you a part we wouldn’t put on our own machine.
- → We won’t hide behind a chatbot when your job site is stopped.
- → We won’t tell you a part fits when we’re not sure it does.
- → We won’t bounce you between five people before somebody helps.
- → We won’t tell you the part shipped when we don’t know that it did.
- → We won’t ever be too big to answer the phone.
