Pedro Silva
Sales Specialist out of Baton Rouge, Louisiana. Twenty-five years in the equipment world — and the guy on the floor who handles most of the international, Spanish-speaking, and used-equipment calls.
Pedro Silva spent 25 years in the rental industry before he ever sat down on a parts counter. The first piece of heavy equipment he ever ran was a forklift — but by the time he came to Broken Tractor, he’d seen pretty much every kind of machine a rental yard puts in a customer’s hands, and more importantly, every kind of damage a customer puts back into a rental yard.
That’s an unusual background for a parts guy. Most reps come from farms, auto shops, or sales floors. Pedro came from running fleets — which means he’s spent two and a half decades watching what actually breaks on machines in the field, not what the parts books say breaks. He brings that perspective to every quote he writes.
What he covers in a typical week
Pedro’s book leans heavy on Case backhoes and John Deere construction equipment — but the work is much wider than the specialty list lets on. In a recent stretch he’s been quoting Case 580E fuel tanks, JD 35G mini-excavator swing towers, used and new GP loader buckets through Stambaugh, John Deere 450C reman long blocks through Diesel Cranks and RF Engine, and a JD 850 left door frame with glass for a Texas customer.
He also handles a lot of international customer work — from Chile to Mexico to Canada. When a parts request comes in from a Spanish-speaking customer who needs help working through a freight forwarder and the dimensions of a 26-pound JD 648H expansion tank, that call almost always lands on Pedro’s line.
How he runs a parts call
Pedro’s process is short and direct:
“Get the most info possible on the machine.”
That’s the whole thing. Make, model, full serial, what part of the machine, what failed, and any tag numbers the customer can read off the component. He’s been at this long enough to know that “we have a Case backhoe” can mean fifty different machines depending on which decade and which production run — and the only way to get the right part on the truck the first time is to ask until the picture is clear.
The toughest part he’s ever tracked down
A final drive for a John Deere dozer. Took about a week, working through multiple suppliers, getting dimensions and weights, confirming serial-number breaks, and lining up freight from one warehouse to another before it ever shipped to the customer. It’s the kind of project most reps would have walked away from — Pedro saw it through.
It’s also the kind of project that explains why he handles the international calls. When a customer in Chile needs a part Broken Tractor doesn’t normally ship internationally, Pedro is the rep who’ll work with their freight forwarder, run dimensions through DHL, and figure out a path. Most reps say “we don’t ship there.” Pedro asks “where’s your forwarder.”
The mistake he sees most
Customers calling in without enough information about their own machine. Not their fault, exactly — most operators don’t memorize serial-number breaks. But the result is the same: a lot of back-and-forth before anyone can quote anything.
Off the clock
Pedro spends his time off working on his own cars when he can. The same patience that gets a customer’s part right on the first quote is the same patience that turns a Saturday into a tune-up. After 25 years around equipment, the wrenching never really stopped — it just got smaller.
Need help with an international order, a used part, or a hard quote?
Pedro’s the right call. Twenty-five years in the rental and equipment world, a vendor network that goes well past the catalog, and a willingness to work the problem until the part is on a truck.
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