Meet The Team

Lee LeBas

Sales Order Specialist & Domestic Purchasing. The person who turns a closed sale into a part on a truck — labels, purchase orders, core returns, BOLs, replacements, and the kind of follow-through most customers never have to think about.

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Lee LeBas • Sales Order Specialist & Domestic Purchasing • Baton Rouge, LA

Lee LeBas started at Broken Tractor in college, when Chance and Christy needed somebody to help out in the warehouse. Six years later, he’s the person every order in the company runs through — coordinating across the warehouse, the salesmen, accounting, and a long list of vendors to make sure parts get on trucks and customers get what they paid for.

His three-word self-description: consistent, dependable, efficient. The work is the proof.

From the warehouse floor to the order desk

Lee’s first job at Broken Tractor was on the warehouse floor — pulling parts, packing boxes, getting orders ready to ship. Part-time during college, while learning the catalog one part number at a time. As the company grew, he grew with it, transitioning into new roles as the business needed them. The order specialist seat he holds now exists in part because the company built it around what he was already doing.

Six years of seeing the operation from the warehouse floor up gives him an unusual advantage: he doesn’t just process orders, he understands what happens to them.

From sold to shipped — how it actually works

When a salesman closes a sale, the order lands on Lee’s desk. From there, in his words:

“I make sure everything is in order documentation-wise, find where we have stock or if it needs to be sourced, relay the order to the appropriate warehouse, and set up the logistics.”

That’s four steps in one sentence, and each one is actually a network of vendors, carriers, warehouse staff, and accounting people that has to fall in line for an order to ship right. Lee runs that network. UPS labels, FedEx labels, freight BOLs, RR numbers for core returns, address changes mid-order, international shipments to Canada and Mexico — if it’s logistics, it goes through him.

When something goes wrong

This is where Lee’s work shows the most. A package arrives damaged. A part never shipped. A carrier fumbles the delivery. Most companies put the customer on hold. Lee’s process is the opposite:

“I identify the issue, find a suitable replacement, and get the replacement shipped out immediately. Behind the scenes I’m researching whether it was damaged in transit so I can speak with the logistics company, if it was defective so I can notify the supplier, or researching why it wasn’t shipped on time.”

The customer gets the replacement first. The investigation happens after. That’s the order — in both senses of the word.

Anyone who’s exchanged emails with Lee knows the tone too: warm, accountable, no theatrics. The kind of message that just says “sorry about that, I’m working on getting a replacement sent out now” and then actually does it. That voice on the email shows up because that’s how he works.

What makes his job easier

One word.

“Communication. If there’s an issue, I can only assist if I’m made aware of it.”

Off the clock

While running orders for one of the busiest aftermarket parts companies in the country, Lee is also pursuing a master’s degree in business administration with an innovative-technology focus — the kind of program that’s designed for people who want to do this work better, not just keep doing it. The MBA takes up most of his time outside the office.

What’s left over goes to traveling, hanging out with friends, playing Xbox, and spending time outdoors. A reasonable mix for somebody whose day job involves keeping a hundred moving pieces moving in the same direction.

What he loves most about it

“What I love most about working here is the family-oriented atmosphere.”

Six years in, that’s the line that captures it. The same family-business feel that customers hear on the phone is the same one that’s kept him here from college warehouse hire to the role he holds today.