Justin Winters
Senior Sales Specialist focused on Case and John Deere customers. Five years on the counter and the guy you call when the part you need has the words "long block" or "rebuilt" attached to it.
Justin Winters got into the parts business through family — and five years later, he's one of Broken Tractor's senior salesmen on the Case and John Deere side of the house. The first piece of heavy equipment he ever ran was a John Deere tractor. The brand stuck with him: today, more than half the calls on his line are about JD construction equipment or the older Case backhoes that have kept his customers in business for decades.
Justin's specialty isn't bolt kits and filters. His specialty is the calls that start with "my engine threw a rod" or "the dealer wants $14,000 for a new pump." When customers need a rebuild, a reman long block, or a hydraulic component nobody else stocks, Justin's the rep who picks up the phone and starts working the suppliers.
The work he actually does all day
A typical week for Justin runs the gamut from quick parts lookups to multi-week engine builds. On the bigger end, he'll quote a Ford/New Holland 555E long block at $6,000-and-up with a four-week build time, line up rod bearings for a Case 580K Cummins 4-390, or chase a Carraro bevel gear set that has to come over from Italy. On the everyday end, he's running cylinder tube measurements, checking pin diameters, and matching axle tag photos to the right Case backhoe variant.
What ties it all together is patience. Justin will follow up three times on a single customer photo if that's what it takes to get the right part on the truck the first time. The opposite of a one-call rep.
How he runs a parts call
Justin's process is short and consistent. Establish the model. Get the serial. Confirm what part of the machine the customer is actually working on. Don't quote until those three things are nailed down.
That last step is the one most customers underestimate. Plenty of calls come in with a model and a description like "the cylinder up front." Justin's job is figuring out which cylinder, which model variant, and which production-year break that customer's machine actually has — because the wrong answer ships the wrong part. Five years on the counter has made him patient about pulling those answers out without making the customer feel interrogated.
The mistake he sees most
Customers who guess based on what the part looks like.
"The fastest way to get the right part the first time is the correct model and machine serial."
Two parts can look identical and not interchange. The same Case 580 backhoe came in dozens of variants over its production run — different cylinder sizes, different fitments, different serial-number breakpoints that change which part the parts book lists. The fastest way to get the right part the first time, in Justin's words, is having the model and full serial number ready when you call. A photo of the data plate is better.
Off the clock
When Justin's not running engine quotes, he's usually wrenching on his GMC 1500. The same patience that gets the right part on the right truck for a customer is the same patience that turns a Saturday into a tune-up project.
Need a long block, a rebuild, or just a hard-to-find part?
Justin's the right call. Five years deep on Case and John Deere, with a vendor network built specifically for the parts that aren't on every shelf.
Call the Sales Floor Request a Hard-to-Find Part
