Donna Schang
Purchase Order Specialist out of Baton Rouge. The person on the other side of every part Broken Tractor brings in — placing the orders, locating the stock, setting up the freight, and contacting customers when something needs to change.
Donna joined Broken Tractor five years ago after a phone call. Her own description of the rest:
“Got a phone call stating they had a job opening, and I was interested. The rest is history.”
Three words from a coworker’s point of view: Hardworking. Reliable. Loyal. The kind of self-description that doesn’t come from somebody trying to be impressive — it comes from somebody whose work speaks for them. Five years in, the work has spoken plenty.
What the job actually involves
Donna is on the inbound side of the operation. While Lee handles outbound order fulfillment, Donna handles the work that has to happen before a part can ship: placing the purchase orders with vendors, locating the stock, setting up the freight, and contacting customers if something is out of stock or needs to be changed. In her words:
“Placing orders, looking for parts, contacting customers if parts are out of stock, setting up freight.”
That’s the entire inbound pipeline in one sentence. Every part Broken Tractor doesn’t already have on the shelf goes through that loop, and Donna runs it.
The detail that matters
Ask Donna what makes the job tricky some days, and the answer is the kind of thing a customer experiences only when it goes wrong:
“Ensuring that the parts and customer address are correct when placing the order.”
It sounds simple. It isn’t. A wrong part number on a purchase order means a wrong part shipping to the customer. A wrong customer address means an LTL carrier dropping a 200-pound pallet at the wrong building. Five years on this desk has made Donna the person who catches those errors before they leave her screen. The customers who never had a wrong-address shipment hit their job site? That’s often Donna.
What she loves about it
“What I love most about working here is that we help each other when needed.”
That’s the closer. Note the word: not family, not community. Help. Five years in, what she points to isn’t the culture — it’s the action. People at Broken Tractor help each other when it counts. That’s the one thing she chose to put on the website about her job.
Off the clock
Outside of work, life in general. The kind of answer that tells you everything you need to know about a person who doesn’t need her hobbies to be a brand.
The reason your part got there.
If a part you ordered from Broken Tractor showed up at the right address, on the right truck, on the day you needed it — chances are it passed across Donna’s desk first.
Shop brokentractor.com Contact Us
