Ryan Douglas
Sales Specialist based out of Cambridge, Ohio. Fourteen years in the parts business, and the guy you want on the line if it's a Case or a John Deere.
Ryan Douglas grew up around equipment most kids only see at a county fair. The first piece of heavy iron he ever ran was an International 706 tractor; not long after, it was a Case bulldozer. By the time he made it to the parts counter as a career, he already knew what most of the parts on a quote actually did — and which ones broke when an operator pushed the machine.
Fourteen years later, Ryan brings that operator's eye to every call he takes at Broken Tractor's Cambridge, Ohio location. He joined the team a year and a half ago when the right opportunity came along, and he's been Broken Tractor's go-to for Case and John Deere customers ever since.
How he gets your part right the first time
Ryan's process starts with one number: the serial. When a customer calls in with a vague description and a model, the first thing he does is run the serial number to find out specifically what machine they're working on. From there, he pulls the correct parts book — and only the correct parts book.
It sounds simple. But it's the step that separates "the part showed up and fit" from "the part showed up and now I have to send it back."
"The fastest way to get the right part the first time is to have all possible info for what machine you have."
The rookie mistake he sees most
Customers skipping serial-number breaks. A lot of machines — especially long-running model lines like the Case 580 backhoe family or any of the John Deere classic series — change parts mid-production. Same model number, different part. If you don't check the serial against the breakpoints, you end up ordering for the wrong half of the production run.
Off the clock
When Ryan's not at the desk, he's keeping up with home maintenance projects or out on his Kawasaki KLR 650. The KLR is a rider's rider — a dual-sport that'll take pavement to the job site and gravel home — which feels about right for someone who spent a childhood on tractors and dozers.
Working on a Case or a John Deere?
Ryan's the right call. He'll walk through the serial number with you, pull the correct book, and get you a part that fits the first time.
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